Etiquette

Appointments: 705-721-5800

To ensure everyone who visits Skinsational has a relaxing and pampering time, we have outlined some spa etiquette tips.

spa reservations



We recommend you book your appointments as far in advance as possible so the most convenient times and dates are available. A credit card or gift certificate number will be needed to hold all multiple spa bookings or packages. Please ensure we have your correct phone number for confirmation purposes.

preparing for your visit



We recommend that you leave cell phones, pagers and valuables at home for your visit. We will provide you with robes, slippers and housecoats for appropriate treatments. Please try to bring open-toed sandals if you are having a pedicure to avoid damaging polish.

cancellation policy



In consideration for others who are trying to get an appointment and the therapists professional time, please note that we have a 24 hour cancellation policy. A charge of 50% of the cost of the appointment will apply for notification less than 24 hours and a full charge will apply for “no shows.”

arrival time



Please arrive 15 minutes early for your appointments. It is much more relaxing to have time to unwind before your appointment than to rush in at the last minute. While we at Skinsational will do our best to accommodate late clients, it may not always be possible. Late arrivals of 15 minutes may forfeit some or all of the treatments.

cellular telephones



We ask you to either turn off or if this is not possible turn your phone to vibrate so as not to disturb the relaxation of other patrons.

children’s policy



We welcome children to partake in spa services with parents, however if you are receiving spa treatments we ask that you please respect the other clients time for rest and relaxation. Please ensure children are fully supervised for appointments no longer than 30 minutes. For longer scheduled appointments please arrange babysitting.

payment options



We accept Visa, Mastercard, Interac and cash. Prices are subject to change without notice. Prices do not include GST. Gratuities are not automatically included in price. If our staff deserves such a compliment, please let our receptionist know and we can add gratuity to the payment.

gift certificates



Perfect to show someone they deserve to be pampered too. Gift Certificates are available for services or a dollar value. Please note our Gift Certificates do not expire. Customers can change their spa services or package gift certificates to a dollar value and use for any services or products they prefer. Gift Certificates are non-refundable, but are transferable.

the grande finale



Your professional aesthetician will recommend home treatment products to extend the benefits of your treatments. We use only the best skin and body care and can help you with any concerns or questions. Take some of your spa experience home with you!

We at Skinsational look forward to pampering you and your family soon!!